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How To Report A Crime
When to call 911
What is 911? 911 is the emergency telephone number system in the
City of Canby which links callers to the appropriate emergency service -
Police, Fire or Medical. Calling 911 helps ensure you reach the emergency
service you require as quickly as possible.
What IS an emergency? A situation where the safety of people or
property is at immediate risk. Examples of 911 emergencies include a fire,
crime in progress, or medical crisis.
What is NOT an emergency? It is not an emergency when the situation
is not dangerous and immediate action is not necessary. Examples of a
non-emergency situation include: an automobile accident where an injury has
not occurred; after a crime has been committed and you believe the suspect
has left the scene, and follow up on an auto theft report. If the emergency
is not life threatening, then call (503) 655-8211 to make a report and if neccessry, to dispatch an officer.
- Call this number if a crime happened in the last 20 minutes
to report:
- any crime where violence was used or threatened
- to report suspected criminal activity
- stolen vehicles
- fraud, con tricks and scams
- burglary
- bogus callers
- child abuse
- domestic violance
- rape and sexual assault
If you've been the victim of a crime it's really important to report it. We know that sometimes it’s not easy
to decide to come forward. But we also know that if no one reports a crime, it’s as if it never happened.
If no one reports a crime, the criminal is free to commit more crime, damaging more communities and individuals.
It’s also important to report crime for your own practical purposes, like getting a crime number from the police so that you can
make an insurance claim.
What happens when you call 911? The Clackamas Communications Center
(CCOM) handles all 911 calls in the City of Canby. When you dial 911, your
call is routed to their communications center, and is answered by
professionally-trained emergency Call Taker. The 911 telephone system has an
Automatic Location Identification System and an Automatic Number
Identification System (ALI/ANI) which lets the Call Taker know the address
and telephone number of the caller. If you are unable to speak, police will
be dispatched to the location you are calling from. If you call from a
cellular phone, ALI/ANI information will NOT be available to the Call Taker.
Try to remain calm and give your exact location. You must be prepared to give
the following information:
- Which service is
required - Police, Fire, or Medical.
- Where the emergency
has occurred.
How to use 911
- At home dial 911
- Do not pre-program 911
into your telephone, this can cause dialing problems if the battery is
low on cordless phones or the button is hit accidentally.
- At a business or other
locations you may need to dial an outside line before dialing 911.
- At a pay phone dial
911, a coin is not necessary.
- When calling from a
cellular phone inform the call taker you are calling from a cell phone
and give your location.
- To access TTY or TDD.
(Telephone Device for the Deaf), press the space bar until a response is
received.
- If you do not speak
English, stay on the line and a Call taker will link up with a telephone
translation service that can handle 156 different languages.
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